This privacy notice explains how Senses Health & Beauty Ltd looks after the personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a treatment, visit the salon for a treatment, buy a product or gift certificate whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information and IP address.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
• To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
• When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
• When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
• Providers of our salon IT systems: Shedul & Mailchimp
• Suppliers of our website: T’Go Creative & Google
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information to contact you for a maximum of 24 months from your last visit to the salon.
After this time we will archive all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
WHERE YOUR INFORMATION IS KEPT
The information you give us in your client consultation form is stored within the salon in its original paper format and is accessible by authorised members of staff only.
Your information used within our online booking system, provided by Shedul, is stored:
• the European Economic Area; or
• in a country which the European Commission has determined provides an adequate level or protection (including via Privacy Shield agreements); or
• to service providers who have an agreement with us compliant with the Model Contract Clauses (as defined by the European Union)
Our website shop uses woocommerce for handling voucher transactions. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will be free.
If you would like a copy of some or all of your personal information, please contact Ashleigh Donachie, Salon Director, by emailing email@example.com
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We email e-newsletters to clients that have requested to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
We use MailChimp for our email campaigns. They deliver billions of emails a month for millions of users throughout the world. They use multiple Mail Transport Agents (MTAs) placed in different world-class data centres around the United States. All their databases are kept separate and dedicated to preventing corruption and overlap. They have multiple layers of logic that segregate user accounts from each other.
You can set your browser not to accept cookies, however some of our website features may not function as a result.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage or on the printed copy. This privacy notice was last updated on 11th May 2018.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
• By email firstname.lastname@example.org
• Or write to us at Senses Health & Beauty Ltd, Front Row, Aberargie, Perth, PH2 9NB